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What Kind of Paperboy Are You?
When it comes to customer service, one size definitely does not fit all! And yet many companies treat their customers as if they were all cut from the same cloth. Sure this makes things easier,...
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Why the “Second Right Answer” is a Bad Idea
In his wonderful book, A Whack on the Side of the Head (still one of the seminal books about creativity), Roger Von Oech talks about the concept of looking for the Second Right Answer. The idea is that...
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Why You Need a Wacky Neighbor
There’s a lot to be said for creative ideas that push the needle forward, even incrementally. But where do you go when you need a truly breakthrough idea? The kind of idea that will revolutionize your...
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The Best Business Communication Technology Ever
Social media and technology have made it easier than ever to connect with others. It’s great to know that with tools like Skype and others, you can connect instantly and in real time with a colleague...
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How One Question Invented Bill Nye the Science Guy
You all know Bill Nye the Science Guy. If you’re of a certain age, you grew up watching him on TV. If you’re beyond a certain age, your kids grew up watching him on TV. But did you know that Bill Nye...
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What Do You Do When Your Best-Laid Plans Go Awry?
You’ve probably heard the idiom, “The best-laid plans of mice and men often go awry,” or some version of it. I’m not sure what the documentation is regarding the plans of mice; I’m not entirely...
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For Smart People Only: Stop Being Lazy!
Smart people are lazy. (No, not all smart people. I understand that you are different. It’s the others.) Now, this can be a good thing, which is why Bill Gates once said, “I will always choose a lazy...
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3 Habits That Are Keeping You From Producing Breakthrough Results
Steve Jobs! Mark Zuckerberg! Elon Musk! All of them have produced (and, in some cases, are continuing to produce—although Steve has lowered his output a bit) breakthrough results! What must it be like...
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3 Lessons for Breakthrough Results from Donald Trump
Do you want to produce breakthrough results in your business? In your industry? In your life? I’m not talking about incremental results, the “Hey, look, we got a new logo!” kind of results. I’m talking...
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Are These 2 Verbs the Key to Success?
It often seems to me that the world is made up of two kinds of people: the half who are looking for the key to success, and the half who have found the key and are willing to sell it to the first half...
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The 5 Dumbest Things Leaders Say
“Success is how high you bounce when you hit bottom” – Gen. George S. Patton. “Give me six hours to chop down a tree and I will spend the first four sharpening the axe” – Abraham Lincoln. “Great minds...
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Is Your Experience Causing You to Make Bad Decisions?
One of the greatest benefits a long-term leader can bring to his or her organization is their experience. The experienced leader has seen it all before. The experienced leader isn’t likely to get fazed...
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5 Not-So-Obvious Mistakes People Make When Setting Goals
“In the Spring, a young man’s fancy lightly turns to thoughts of love.” So says Tennyson. “In December a young (and not-so-young) leader’s fancy somewhat more heavily turns to thoughts of goals for the...
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Are Your Policies Getting in the Way of Your Team’s Creativity?
All businesses depend on innovation to stay ahead and thrive in an ever-more-competitive landscape, and all innovation begins with a creative idea. But many businesses have set up policies that...
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Becoming Timeless: Bowie, the Beatles, and Apple
David Bowie existed before Ziggy Stardust, but it was Ziggy Stardust that put him on the map. The striking, glam costume; the red hair; the over-the-top Spiders from Mars tour—all these elements, plus,...
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The 5 People You Need On Your Advisory Board
Call it what you will—mastermind group, advisory board, brain trust, group of drinking buddies that help you solve your problems—we can all benefit from a trusted group of friends and colleagues to...
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What’s the Best Size for Your Team?
Leaders—good leaders, that is—put a lot of thought into the makeup of the various teams for which they’re responsible. They’re very concerned with, as Jim Collins put it, “getting the right people on...
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Why “What” Is More Important Than “How”
Part of a leader’s job—a big part—is to define the destination. You can call it the vision, the target, the goal. At a certain point, these terms become almost interchangeable. They are all some...
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Are You Speaking Your Customer’s Language?
Here’s a quick quiz for you. If you want to have a great conversation with someone who speaks only Italian, and you speak both English and Italian, which language are you going to choose? If you said...
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How to Produce a #1-Rated TV Show
It would be good to be Shonda Rhimes, wouldn’t it? She’s the creator and producer of not one, not two, but three hit TV shows: Grey’s Anatomy, Scandal, and How to Get Away with Murder. Along the way...
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